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Communications Coordinator

Department: Communications

Reports to: Communications Director

FLSA Status: Non-Exempt

Direct Reports: None

Position Purpose:

The Communications Coordinator is responsible for a variety of creative and administrative tasks that include website management, graphic arts/design (newsletters/leaflets/brochures, etc.), video creation/editing, internal/external mailing coordination (mail merges), PowerPoint creation and design, content development and maintenance of email/robocall communications, writing for website/newsletter/other publications, managing social media accounts, carrying out marketing strategies/campaigns, and record-keeping. Administrative tasks include, but are not limited to, working on various Trustee and Committee meeting agendas and PowerPoints, as well as other miscellaneous tasks.

Essential Job Functions:

  • Design newsletters, leaflets, brochures, and other necessary materials.
  • Design/recreate website forms using MS Work and/or Nuance Power PDF.
  • Create/edit video content as necessary.
  • Assist in maintaining public website and developing/creating new content.
  • Assist in coordinating in-house mailings (gathering mailing lists, performing mail merges, etc.)
  • Assist in content development and maintenance of email/robocall communications to members.
  • Assist in managing organization’s social media pages (Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.).
  • Assist in writing /editing content for public and/or member consumption.
  • Assist in creating/building materials for Board Meetings.
  • Work in collaboration with Departmental Managers/Directors and Fund Professionals on projects as needed.
  • Work with outside printing vendors on completion of large-scale, outsourced projects (Summary Plan Descriptions, postcards, etc.).

REQUIRED SKILLS/ABILITIES:

  • Bachelor’s Degree (BA or BS)
  • Demonstrated knowledge of/experience in Graphic Arts/Design (Adobe Photoshop/Illustrator/InDesign, Quark, etc.)
  • Demonstrated knowledge of/experience in video creation/editing (Canva,Vvond, etc.)
  • Demonstrated knowledge of/experience in MS Office (Word, PowerPoint, Excel, etc.)
  • Demonstrated knowledge of/experience in website management systems (WordPress, etc.)
  • Demonstrated knowledge of/experience in social media management (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.)
  • Demonstrated knowledge of/experience in PDF programs (Adobe Acrobat, Nuance)
  • Experience in managing projects
  • Experience in Marketing
  • Strong written and verbal communication skills and editing skills
  • Creative mind
  • Detail-oriented
  • Self-sufficient
  • Experience with Union Benefits/Benefit Funds a plus

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Vacation Fund Operations Associate

Department: Welfare Department

Reports to: Welfare Manager

FLSA Status: Non-Exempt

Direct Reports: None

Position Purpose:

The Vacation Fund Associate is responsible for the administration of the Fund’s vacation benefit for approximately 20,000 union members. Primarily responsible for overseeing the proper distribution of the vacation benefit to recipients on a quarterly basis. Focusing on reconcilements, daily operations support, member inquiries, transaction processing and maintenance of member records.

Essential Job Functions:

  • Analyze vendor transactions on a consistent basis to ensure payment accuracy.
  • Review and reconcile ISSI (system of record) invoice discrepancies.
  • Work collaboratively with various departments to perform vacation contribution audits.
  • Interacts, responds to, and resolves member inquiries through multiple channels including phone, email, and written correspondence.
  • Perform multiple work roles with expanded knowledge and skill sets such as data entry, processing multifaceted transactions, and handling inquiries under minimal supervision.
  • Requires independent decision making on complex claim situations involving pending matters as well as possible audit and remittance adjustments.
  • Identify issues and recommend enhancements to current processes.
  • Comply with all Plan rules, Fund policies and all other applicable rules and regulations.
  • Perform other duties as assigned or required.

Required Skills/Abilities: 

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Ability to work independently and collaboratively as needed.
  • Superior organizational skills.
  • Ability to effectively manage multiple priorities.
  • High level of attention to detail.
  • Proficiency in MS Word and Excel

Education and Experience:

  • Associates Degree required. Bachelor’s Degree preferred.
  • Knowledge of Benefits Administration Systems and a strong ability to learn new systems.

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Member Services Representative

Department: Member Services Department

Reports to: Member Services Manager

FLSA Status: Non-Exempt

Direct Reports: None

Position Purpose:

The Member Services Representative is responsible for assisting a large population of active and retired union members including their eligible dependents via in-person and telephone regarding their benefits including but not limited to Health and Welfare, Pension, Annuity, Scholarship, and Vacation. This is a demanding, fast-paced environment. Strong in-person and telephone communication skills are required.

Essential Job Functions:

  •  Problem-solve issues regarding benefit eligibility, pension inquires and vacation inquiries in an effective and timely manner
  • Review incoming documents for accuracy and completion, obtain missing information as necessary
  • Maintain records of member interactions and transactions; record details of inquiries, comments, complaints, and details of actions taken
  • Perform member verifications
  • Follow HIPAA and organizational procedures for maintaining confidentiality; exercise independent judgment consistent with these guidelines
  • Multitask and prioritize workload under tight deadlines in a demanding environment; must escalate appropriate issues to management in a timely fashion
  • Learn from written material; review and refer to plan documents for assisting member
  • Follow department procedures as outlined in the URBAN user guides and SOP’s

Knowledge, Skills, and Abilities: 

  • Bi-Lingual (English/Spanish) a plus
  • Typing 45 -55 WPM
  • Professional ability to manage high volume and high energy callers
  • High School Diploma or equivalent is required; some college preferred
  • Two (2) years’ experience in a customer service capacity is preferred
  • Proficient in Microsoft Word, Outlook and Excel with the ability to learn customer service software applications
  • Ability to work under minimal supervision, independently and or as a member of a team
  • Must be detail oriented with strong attention to accuracy

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Employer Assistance Representative

Department: Employer Services- Employer Assistance

Reports to: Employer Assistance Manager

FLSA Status: Non-Exempt

Direct Reports: None

Position Purpose:

The Employer Assistance Representative frequently monitors the I-Remit website and Benefit Fund Administration system in order to provide an up-to-date account of an employer’s benefit reporting and/or delinquency status. Provides employers and District Council with phone support in order to facilitate collective bargaining agreement compliance.

Essential Job Functions:

  • Refer delinquent employers to the District Council for further action
  • Monitor employer benefit payments via the I-Remit website, Benefit Fund Administration system, and daily deposits
  • Request the addition and removal of companies from the District Council’s Further Action list
  • Review and update employer status such as active, inactive, dormant, and shut down
  • Provide phone support to employers for delinquency issues, benefit breakdown calculations, and proper reporting procedure questions
  • Review Remittance, Shortage, Surety, and Discrepancy delinquency reports and maintain inter-departmental communication
  • Assist employers regarding adjustments to already reported benefits submitted
  • Verify the accuracy of responses sent by employers
  • Forward refund request with supporting documents to the Remittance Department
  • Assist Business Representatives via email, telephone or in person to verify information they receive while working in the field is accurate
  • Inform District Council’s Job Tracking Department of any issues with jobs
  • Provide instructions to employers who are paying benefits online or via check
  • Delete/void I-Remit reports
  • Setup and/or Re-set passwords on I-Remit/URBAN
  • Generate letters related to employer status

Additional Job Functions: 

  • Maintain a list of employers’ delinquent in benefit payments
  • Monitors all employers to determine current status with benefit reporting and payment obligations as per their Collective Bargaining Agreement
  • Daily maintenance of employer statuses on the Benefit Fund Administration, URBAN
  • Notify District Council of employers reporting benefits while shut down
  • Maintain a detailed phone log of conversations with employers
  • Produce various reports and queries (i.e. jobsite tracking and employer records) requested from employer
  • Inform Member Services when employer encounter issues with participant’s name and SSN on the I-Remit/URBAN so the issue can be properly resolved

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent required; Some college preferred or at least two (2) years customer service experience
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Strong customer service skills
  • Strong oral and written communications skills
  • Ability to multitask between analysis programs, phone, and data entry spreadsheets
  • Knowledge of Auditing Systems and Benefit Fund Administration Systems
  • Must be able to adapt to a fast-paced department

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including
pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Employee Assistance Program Generalist

Department: Member Education and Network for Dependency (“MEND”)

FLSA Status: Non-Exempt. Full-Time

Position Purpose:

Service membership, as well as dependents, of the New York City District Council of Carpenters Welfare Fund with substance use and mental health issues including, but not limited to: referrals for detoxification, inpatient rehabilitation, intensive outpatient, outpatient treatment, and case management.

Essential Job Functions:

Provide Referrals

  • Assist members and/or dependents to identify their need for treatment.
  • Conduct thorough assessments for appropriate level of treatment and length of stay.
  • Verify eligibility for coverage.
  • Act as a liaison with Anthem and treatment facilities.

Program and Case Management

  • Maintain confidential written and electronic records.
  • Ensure legislation standards and guidelines are being followed.
  • Collaborate with facilities on progress and effectiveness of treatment.
  •  Maintain statistics for the program and identify trends.

Requirements/Education:

  • Licensed Mental Health Counselor (“LMHC”) or Licensed Social Worker (“LMSW”) with a minimum of three (3) years experience in the field of substance abuse.
  • Qualified Health Professional with a CASAC preferred.
  • Experience in the Mental Health field a plus.

Other Skills and Abilities: 

  • Experience working with individuals in need of substance use and mental health treatment.
  • Strong assessment and active listening skills, interpersonal skills, critical thinking and effective communication.
  • High level of organization.
  • Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
  • Strong analytical skills.
  • Self-starter who can work independently and collaboratively.

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including
pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

IT Project Manager (CTC)

Department: Carpenters Training Center (CTC)

Position reports to: Director of Training

FLSA Status: Exempt

Position Purpose:

IT Project Managers are responsible for overseeing all aspects of any project in a company’s IT department, which includes managing a team of employees to ensure projects are completed on time and within their specified budgets. Some of an IT Project Manager’s day-to-day duties include:

Essential Job Functions:

  • Setting project goals and coming up with plans to meet those goals
  • Maintaining project timeframes, budgeting estimates and status reports
  • Managing resources for projects, such as computer equipment and employees
  • Coordinating project team members and developing schedules and individual responsibilities
  • Implementing IT strategies that deliver projects on schedule and within budget
  • Using project management tools to track project performance and schedule adherence
  • Conducting risk assessments for projects
  • Organizing meetings to discuss project goals and progress

Requirements/Education: 

  • Bachelor’s degree preferred
  • Five (5) years’ experience leading IT Projects

Other Skills & Abilities:

  •  Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration
  • Project management and leadership skills for managing projects and the teams involved with them
  •  Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
  • Analytical and problem-solving skills to handle any issues that occur during project completion
  • Organization and time management skills to keep projects on track and within budget
  • Excellent resource planning and task scheduling skills

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Director of Finance and Investments

Taft Hartley Benefit Funds – New York City

The New York City District Council of Carpenters (“NYCDCC”) Benefit Funds (the “Funds”) are currently seeking a Director of Finance and Investments. This position reports directly to the Executive Director. The Funds provide comprehensive health, retirement, vacation and other benefits to over 25,000 working and retired carpenters — members of NYCDCC — and their families throughout the New York metro area. For more information about the Funds please visit https://nyccbf.org/.

The Boards of Trustees are responsible for establishing benefits, adopting rules and regulations, and overseeing the operations of the Funds, with the assistance of the Executive Director and several plan professionals. The Executive Director reports directly to the Boards of Trustees, manages the Fund Office and oversees the day-to-day activities of the Funds. The Funds exist for the sole benefit of NYCDCC members and eligible dependents. The mission of the Fund Office is to accurately administer the plans of benefits and deliver superior, timely service to members.

The Director of Finance and Investments will be responsible for managing and overseeing the daily operating activities of the Accounting, Information Technology (IT), Employer Services and Human Resources departments. The Director of Finance and Investments will be expected to develop, coordinate and implement best practice financial policies, procedures, systems/tools and internal controls. The Director of Finance and Investments will direct, coordinate and evaluate the development of financial information for the Executive Director and the Boards of Trustees.

The position will also require the Director of Finance and Investments to lead and manage professional and administrative staff in all areas of financial management of the Funds including all aspects of planning, reporting, managing, coordinating and directing personnel and activities such as budget development and execution, financial and investment reporting (including tax reporting), analysis, payroll and auditing. The Director of Finance and Investments will act as a liaison between the Fund Office, and coordinate information required by or from, various plan professionals (actuary, legal counsel, external auditors and investment managers) and governmental agencies.

Responsibilities

Responsibilities include but may not be limited to: 

  • Ensure that standard accounting principles are followed in keeping the Funds’ financial records and coordinate all tax reporting requirements and submission of all tax and government filings, including information required by or from outside professional advisors or governmental agencies.
  • Oversee and ensure timely and accurate preparation of various financial, investment and operating reports for review by the Executive Director and Boards of Trustees.
  • Monitor cash flow to ensure funds are sufficient/available to meet benefit, operating, and cash call/investment requirements.
  • Maintain and monitor all Benefit Fund cost-sharing allocations/arrangements and ensure timely reimbursements.
  • Oversee, seek approval of, implement and monitor the annual budgeting process for the Fund Office and Carpenters Training Center.
  • Lead the development and use of best practice policies, practices, and tools to ensure a well-controlled yet flexible organization with strong fiscal and project management skillsets.
  • Coordinate activities and information regarding investment performance updates, investment manager capital calls, and investment manager distributions with the investment consultant, Executive Director, Investment Committee, and Boards of Trustees when appropriate.
  • Maintain and coordinate all relevant investment documentation to support annual investment valuation chart review and updates regarding possible topics for the Funds’ Investment Committee and/or Board of Trustees.
  • Track operating and financial metrics to ensure efficient and financially sound operations, and seek opportunities to develop operating efficiencies to reduce costs. Act as a resource to all Senior Management in implementing and maintaining critical operating metrics and controls.
  • Act as a confidential resource to the Executive Director on various and ever-evolving matters
  • Ensure the maintenance and update of accounting software and other technology as needed, and assist in the evaluation, acquisition and implementation of accounting and other technologies/tools as needed.
  • Provides leadership, direction, development and support for direct reports and accounting staff members.
  • Provide project support as needed across all departments and ensure internal control protocols are properly communicated and monitored.
  • Maintain understanding of evolving tax, regulatory and reporting requirements (GAAP, GASB, IRC, ERISA, HIPAA, etc.) and other areas of fiduciary responsibility and maintain an open dialogue on these issues with legal counsel and auditors.
  • Monitor Grants department activities and ensure compliance with Federal reporting requirements.
  • Oversees and monitors custodian bank, financial institutions and financial advisors as needed, including compliance with contract terms.
  • Attend numerous confidential Board of Trustees and Committee meetings.

Requirements

The ideal candidate will meet the following requirements:

  • Work Experience: Minimum of ten (10) years of related progressive financial/accounting experience required; minimum of seven (7) years of senior-level experience required. Experience with employee benefits and Taft-Hartley/ERISA environment strongly preferred.
  • Educational Background: Bachelor’s degree in business, accounting or finance required; Master’s degree in accounting or MBA preferred. CPA certification required.
  • Special Skills or Credentials: Thorough knowledge of financial and accounting practices and procedures, including governmental regulations and reporting requirements; knowledge of legislation affecting employee benefit funds; familiarity with current accounting regulatory and tax issues required. The ideal candidate will also have demonstrated strong leadership and judgment skills, exceptional interpersonal and communication (written and oral) skills, including the ability to interact with Trustees, union, employers, outside professionals and service providers, be detail oriented, highly organized, have business acumen and strong analytical skills, including the ability to interpret operational, auditing, financial and investment information; ability to work collaboratively as well as act with a high degree of autonomy. This position requires the Director of Finance and Investment to be in the office located in New York City; it is not a remote position.

To Apply

The NYCDCC Benefit Funds offer a competitive salary and a comprehensive benefits package including healthcare and retirement benefits and paid vacation, holiday and sick leave. The Funds are an affirmative action employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability.

To apply, please send your resume and salary requirements to atcresumes@segalco.com. Please include job reference code 1021NYCDCCIN in the subject line or with your application.