Welfare Associate

Systems Administrator

DEPARTMENT:  Information Technology

POSITION REPORT TO:  Technical Systems Manager

FLSA STATUS:  Exempt

DIRECT REPORTS:  None

POSITION PURPOSE:

The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff to service the participants and contributing employers. This individual participates in technical research and development to enable continuing innovation within the infrastructure.

ESSENTIAL JOB FUNCTIONS:

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with Funds’ and industry standards and project/operational requirements.
• Install, configure, maintain, and report on systems such as support infrastructure and applications.
• Develop and maintain installation, configuration, operation, support, and reporting procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying proper operation and completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions or potential vulnerabilities.
• Engineering of systems-related solutions for various project and operational needs.
• Perform regular storage maintenance, including data reorganization and purging, as necessary, in accordance with existing data retention policies.
• Add, modify, and delete user accounts per request.
• Provide Tier II/III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure and add new services and tools as necessary.
• Upgrade and configure systems and software that supports infrastructure and applications per project or operational needs.
• Perform periodic performance reporting to support capacity planning and aid in system design and enhancement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Maintain data center environmental and monitoring equipment.

ADDITIONAL JOB FUNCTIONS:

• Point of contact for contractors performing data and power work at the Funds, District Council, and Carpenters Training Center offices.
• Assist Technical Systems Manager in research and implementation of new systems, software, and technologies.

REQUIREMENTS/EDUCATION:

• Bachelor’s degree in Computer Science or equivalent combination of education, experience and certifications.
• Ten (10) plus years of hands on IT experience.
• Excellent oral and written communication, organizational, technical, and analytical skills.
• Ability to work on multiple projects simultaneously.
• Excellent organizational, task, and time management skills.
• Prior experience with SCCM/SCOM Administration.
• Prior experience with Backup and Disaster Recovery technologies.
• Cisco CCNA Certification preferred.
• Microsoft Certified Professional preferred.
• VMware VCP Certification preferred.

OTHER SKILLS & ABILITIES:

• VMware
• EMC
• MSFT Server

NYCCBF offers competitive salaries and comprehensive benefits. The Fund Office is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability. M/F/D/V

Employer Assistance Representative

POSITION PURPOSE:

The Employer Assistance Representative frequently monitors the I-Remit website and Benefit Fund Administration system in order to provide an up-to-date account of an employer’s benefit reporting and/or delinquency status. Provides employers and District Council with phone support in order to facilitate collective bargaining agreement compliance.

ESSENTIAL JOB FUNCTIONS:

• Refer delinquent employers to the District Council for further action
• Monitor employer benefit payments via the I-Remit website, Benefit Fund Administration system, and daily deposits  
• Request the addition and removal of companies from the District Council’s Further Action list
• Review and update employer status such as active, inactive, dormant, and shut down
• Provide phone support to employers for delinquency issues, benefit breakdown calculations, and proper reporting procedure questions
• Review Remittance, Shortage, Surety, and Discrepancy delinquency reports and maintain inter-departmental communication
• Assist employers regarding adjustments to already reported benefits submitted
• Verify the accuracy of responses sent by employers
• Forward refund request with supporting documents to the Remittance Department
• Assist Business Representatives via email, telephone or in person to verify information they receive while working in the field is accurate
• Inform District Council’s Job Tracking Department of any issues with jobs
• Provide instructions to employers who are paying benefits online or check
• Delete/void I-Remit reports
• Setup and/or Re-set passwords on I-Remit/URBAN
• Generate letters related to employer status

ADDITIONAL JOB FUNCTIONS:

• Maintain a list of employers delinquent in benefit payments
• Monitors all employers to determine current status with benefit reporting and payment obligations as per their Collective Bargaining Agreement
• Daily maintenance of employer statuses on the Benefit Fund Administration, URBAN
• Notify District Council of employers reporting benefits while shut down
• Maintain a detailed phone log of conversations with employers
• Produce various reports and queries (i.e. jobsite tracking and employer records) requested from employer
• Inform Member Services when employer encounter issues with participant’s name and SSN on the I-Remit/URBAN so the issue can be properly resolved

KNOWLEDGE, SKILLS AND ABILITIES:

• High school diploma or equivalent required; Some college preferred or at least two (2) years customer service experience.
• Ability to multitask between analysis programs, phone, and data entry spreadsheets
• Strong oral and written communications skills
• Knowledge of Auditing Systems and Benefit Fund Administration Systems
  Must be able to adapt to a fast paced departmen
• Knowledge of Microsoft Word, Excel, and Outlook
• Strong customer service skills

NYCCBF offers competitive salaries and comprehensive benefits. The Fund Office is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability. M/F/D/V