Accessing the Benefit Funds’ Interactive Voice Response (IVR) System

June 19, 2015

In addition to using the NYCDCC Benefit Funds’ website (www.nyccbf.org), or visiting our Member Services Department in person at 395 Hudson Street, you can also find out a variety of information about your personal benefits by accessing our Interactive Voice Response (IVR) system via telephone.

Our IVR system provides you a variety of options to choose from when it comes to discerning your personal benefits information. Some of the many topics that are covered within our IVR system include: Hours Worked, Welfare Eligibility Status, Welfare Claims Updates, Vacation Hours/Check Information, Pension Information, and Frequently Used Forms.

Accessing the IVR system is simple. All you have to do is call (800) 529-FUND (3863) or (212) 366-7300, press “1” to enter the automated system, and then follow the voice instructions as prompted. Always remember to have your UBC number and personal password on hand.

For further information on how to use our IVR system and its various options, please check out the IVR User Guide located on our website by visiting www.nyccbf.org/wp-content/uploads/2013/12/NYCDCCBF-IVR-User-Guide-June-2015.pdf.