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New Aetna Mailing- Selecting a Primary Care Dentist

New Aetna Mailing- Selecting a Primary Care Dentist

August 15, 2014

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Over the next week, eligible NYCDCC Welfare Fund participants will be receiving a secondary mailing from the Benefit Funds concerning dental coverage through Aetna DMO, effective October 1, 2014. This mailing describes how eligible participants can select a Primary Care Dentist (PCD) in Aetna’s network for themselves, as well as their dependents. What is important to note is that selecting a PCD is NOT OPTIONAL. All eligible participants and dependents MUST select a PCD or they will NOT be able to access their coverage.

Between August 18th and September 10th, ALL eligible participants and dependents will be required to select a PCD. This will allow for your PCD to be listed on your ID Cards, which you will receive before your coverage becomes active on October 1st. Again, if you fail to select a PCD, you will not be able to use your coverage.

For instructions on how to select a PCD, please see below:     

Option #1 – Call Aetna Member Services

  • Call Member Services at 855-201-8436 between 8am and 6pm to speak with an Aetna representative.
  • Have the Social Security Number and Date of Birth of the participant available.
  • Review Primary Care Dentists who participate in the Aetna DMO plan by going to www.aetna.com and following these instructions:
    • Scroll down the page and select “Find a doctor, dentist, facility or vision provider.”
    • Choose to search our Public Directory located towards the bottom of the page.
    • Elect Dentist (Primary Care).
    • Enter your Zip code.
    • Select the Dental Maintenance Organization (DMO®) plan.
    • Provide the name to the Aetna Member Services Representative.

Option #2 – Register for Aetna’s Member Services Website – Aetna Navigator®

  • Go to www.aetna.com
  • Choose Logon/Register from the Menu Bar.
  • Select “Sign Up Now” & follow the step-by-step instructions included on the next pages.
  • Once you are registered, log onto the site and select “Find a Doctor, Dentist or Facility.”
  • Choose “Dentist (Primary Care).” The site will provide a list of Primary Care Dentists in your area.
  • Select “Make My Primary Care Dentist” next to the provider you choose. It’s that easy!
  • You may also assign Primary Care Dentists for your dependents by selecting “Change Primary Care Doctor for another member” after you have completed your election.

You can also view a full PDF version of the mailing by clicking HERE.